IT Officer

Educational Requirements:

Bachelor’s Degree (B.Sc.) in Computer Science & Engineering (CSE), Information Technology (IT), Computer Science, or a related discipline. Diploma in Computer Engineering candidates may also apply.

Experience Requirements:

Fresh graduates are encouraged to apply. Candidates with up to 1 year of experience in IT Support, Helpdesk, or a garments/manufacturing environment will receive preference.

Technical Skills & Knowledge:

• Windows 10/11 installation, configuration, and troubleshooting

• Computer hardware troubleshooting and maintenance

• LAN/WAN, TCP/IP, Wi-Fi, router, and switch troubleshooting

• Printer, scanner, and other peripheral device support

• Microsoft Office 365 and Outlook

• Basic knowledge of Windows Server and Active Directory

• Basic knowledge of Linux operating systems

• Familiarity with TeamViewer, AnyDesk, or similar remote support tools

• Basic understanding of SQL databases

• CCTV systems and biometric attendance devices

• Basic knowledge of IT security, data backup, and recovery concepts

• ERP or other business software support knowledge will be an advantage

Key Responsibilities:

• Provide first-level IT support for hardware, software, printer, network, and connectivity-related issues.

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.

• Troubleshoot Windows OS, Microsoft Office/Outlook, and common application issues.

• Assist in maintaining LAN, Wi-Fi, routers, switches, and internet connectivity.

• Provide user support for the company’s ERP system and other business applications.

• Assist in maintaining and troubleshooting CCTV and biometric attendance systems.

• Perform regular system health checks and preventive maintenance.

• Assist with server monitoring, data backup, and recovery activities.

• Maintain IT asset inventory and relevant documentation.

• Record, track, and resolve IT support tickets within the assigned timeline.

• Follow company IT policies, security procedures, and data protection practices.

• Perform any other IT-related tasks assigned by management.

Required Competencies:

Good analytical and troubleshooting skills, strong communication and interpersonal skills, ability to work under pressure, good time management, positive attitude, and willingness to learn new technologies.